FAQ
You have questions… We have the answers.
The most frequently asked question is, “Are you accepting new clients?”
In order to answer this question, we need some important information from you first!
Beacon provides a variety of services, and clinicians have different levels of availability based on the type of service an individual is seeking and the insurance a client wishes to use, if any (unfortunately, not all providers are able to perform all types of services, and not all providers can accept all insurances). Not only do we wish to assist you in getting care quickly, but we want to ensure that your child is directed towards the right kind of service, and with the best provider to meet your needs - and if for some reason, we are not able to help, we make it our priority to provide you with recommendations for other providers in the area that may!
Therefore, we request that all potential clients complete our New Client Inquiry Form (even if a referral has already been sent to our agency).
Becoming a New Client
Are you accepting new patients?
How does my health insurance plan impact provider availability?
How do I become a new client?
My child’s doctor sent a referral- do I still need to complete the online inquiry form?
When will I be scheduled for my new client intake?
Why does it take a few days to find out about potential intake openings?
What if the offered initial intake appointment date/time does not work for my schedule?
How do I reach the intake coordinator?
Preparing for your Intake
Is there new client paperwork that I need to fill out?
What should I bring to my first appointment?
Do I need to bring my child to the initial intake appointment?
What should I expect at my first appointment?
Once I am scheduled, what if I need to cancel?
Insurance & Payment
What insurance do you accept?
What if you do not accept my insurance?
How much do your services cost if I am paying out of pocket/ self-pay?
How much do your services cost if I am using my insurance?
What should I ask my insurance company about my coverage?
What does my insurance cover?
How are payments processed?
How can I reach the billing department?